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Ywjfk handles ceramic planter return requests through one written review so every ordered vessel, drainage component, saucer or tray, visible condition, and requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
Ceramic planter returns are assessed as complete sets. Every listed ceramic vessel, integrated foot, loop handle, silicone drainage plug, ceramic saucer, shared acacia tray, locating recess, attached cork pad, and care card must remain together in the supplied quantity. For ceramic planter orders, support review may refer to vessel and accessory count, opening and base dimensions, ceramic body, glaze variation, rim, drainage-hole and plug count, integrated feet, loop handles, saucer or shared wood tray, recesses, pads, empty dry condition, and delivered package.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must remain unused, empty, clean, and completely dry, with no plant, soil, roots, fertilizer, stones, moss, water, mineral deposits, odors, stains, scratches, chips, cracks, glaze abrasion, plugged residue, swollen wood, detached pads, adhesive, or washing residue. A customer may unpack, count, visually inspect, and briefly remove a dry plug or lift an empty vessel from its tray on a protected surface without using the planter.
Repack an approved ceramic planter return empty, clean, and dry. Cushion every rim, integrated foot, loop handle, and drainage-hole edge with non-abrasive material; secure silicone plugs in a closed inner paper envelope and prevent ceramic vessels from touching their saucer or one another. Wrap the acacia tray separately, protect its corners and cork pads, and use rigid dividers plus molded fibre so no vessel, saucer, plug, or tray can move inside one sturdy outer carton. After approval, we email the pre-paid label for download and printing together with assigned mailing instructions; these packing steps protect fragile returned components and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@ywjfk.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 17686 Circle Pond Court, Boca Raton, FL 33496, United States.
In the first email, identify the SKU and exact planter format. State whether the request concerns vessel count, dimensions, oval basin, seafoam glaze, two drainage holes, four feet, oval tray, cobalt reactive glaze, two loop handles, centered hole, silicone plug, circular saucer, three hexagonal vessels, color sequence, shared acacia tray, recesses, cork pads, visible delivery damage, or a missing supplied component. Clear photographs of an empty dry item and parcel may assist with visible ceramic damage or an incorrect item but are not required for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange can be requested for another available planter after the original complete unused set is approved for return. Vessel quantity, dimensions, ceramic body, glaze variation, drainage method, feet, handles, saucer or tray footprint, product net weight, price, and availability may differ and should be confirmed before replacement. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@ywjfk.shop or +1 (309) 504-3674. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).